Meet the women behind the Parking and Transportation Call Center
Deloris Biagas, Monica Humphery and La’Tasha Burton, the work
day starts early.
The three arrive at 7 a.m. Monday through Friday to the Parking
and Transportation Service Call Center, located in the Stadium
Parking Garage. There, they go about answering phone calls from
customers seeking answers to a wide range of questions ranging
from what to do about citations to how to purchase a parking
The calls come from members of the UH community: students,
faculty and staff. They also come from people in other states
Their responsibilities are not only to answer questions from
customers, but also to do back office work and run reports that
have to be completed before the close of business every day.
Not everyone who calls Parking and Transportation is in a good
mood. Despite that, the three women in the call center maintain
a pleasant attitude and smile.
So the next time a member of the UH community needs to call
Parking and Transportation to get a question answered or an
issue resolved, remember that the voice on the other end of the
line is doing her best to provide excellent customer