RESIDENTIAL LIFE & HOUSING LAUNCHES NEW CUSTOMER SERVICE INITIATIVE
us your feedback! Residential Life & Housing kicked off a new
customer service initiative this summer by providing comment
boxes at several offices in order to hear directly from
students, parents, visitors and campus partners.
“Within Residential Life & Housing, we are always looking at
ways to improve our service offerings. One of the best ways we
can do this is by listening to students directly through their
candid feedback,” said Rachel Goodlad, Customer Service
Supervisor for Residential Life & Housing.
The boxes will be found in each residence hall plus the Housing
Services office, RLH administrative offices and Marketing suite.
Most of the boxes will contain two cards. One of the cards will
ask for comments regarding housing tours. The other card is a
general feedback card with the option to offer suggestions,
concerns, comments or a Cougar Cudos.
The general feedback card gives the submitter the option to
remain anonymous or to provide contact information so that a
member of the staff can follow-up with them directly. Also,
feedback can be provided online at
“We hope that students will be honest with us about our staff
and services as we continue to grow and improve our department,”
For more information on Residential Life & Housing, visit