Administration and Finance Focus
 
 

April 2009
December 2010

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UC SATELLITE IMPROVES CUSTOMER SERVICE

Go ahead and charge it. Now lines are moving faster at Kim Son and Smoothie King at the UC Satellite thanks to some modifications to their credit card processors. Auxiliary Services has recently switched out the outdated analog lines to new and improved data lines meaning faster authorizations and better customer service.

During the busy hours, lines could get longer due to the time it took to run a credit card. With analog lines, the process was taking anywhere from 10 to 20 seconds. By switching to data lines, this process has decreased to only 1 to 3 seconds, improving the speed of service dramatically.

“Continuing to seek opportunities to meet and exceed our customers’ expectations is an integral part of what we do,” said Esmeralda Valdez, Executive Director of Auxiliary Services. “By converting the lines from analog to data, we hope to have enriched the overall experience at both Kim Son and Smoothie King.”

Next on the agenda is the Smoothie King at the UH Recreation and Wellness Center. The Smoothie King is scheduled to undergo some space enhancements over the holiday break. Once completed, the data lines will be put in place to keep customers satisfied.

UC Satellite’s Kim Son is open from 10:30 a.m. to 6 p.m. Monday through Thursday and 10:30 a.m. to 2 p.m. on Fridays. Smoothie King opens from 7 a.m. to 7 p.m. Monday through Thursday and 7 a.m. to 2 p.m. on Fridays.

For more information on UH Auxiliary Services, visit www.uh.edu/busservices/.