By Richard Zagrzecki
The Facilities Service Center wants to know how it’s doing.
Students, faculty and staff at the University of Houston who make a facilities work order request will now receive a link to an online customer service survey when the work is completed.
The survey, which takes less than five minutes to complete, became a reality at the end of July.
“This will serve a dual purpose. We want to know what method you accessed the work order process and how effective was that,” said Jacquie Vargas, communications manager for Facilities Management. “We also want to know how satisfied you were with the work that was completed.”
The UH community has several ways to report a facilities issue. This includes sending a text to firstname.lastname@example.org, sending an email to the same address, making a phone call to 713-743-4948 or logging in to AccessUH and clicking on the FAMIS icon.
“We encourage our customers to complete this quick and easy survey. The valuable feedback we receive we allow us to improve the overall process and ensure we are addressing the needs of our customers,” Vargas said.