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FM Rolls Out Project Delivery Evaluation Process
Facilities Management (FM) has made significant strides since
early 2010 in the establishment of a Project Delivery Program
for Minor Construction and Renovation Projects. In an effort to
continuously improve the program model and measure performance,
FM is moving forward to implement an additional program element
that will include: vendor, planning and customer evaluations for
completed projects. This will provide a means to evaluate minor
and planned projects on campus. A future program element will be
added which will also evaluate major construction projects, and
it is anticipated for roll out by Facilities Planning and
Construction in mid-April 2012.
Facilities Management will initiate surveys with customers once
a project is complete. Incorporating customer feedback into the
project delivery process is an important part in evaluating all
members of the project team as well as establishing benchmarks
and managing overall program and vendor performance. The
feedback received from the evaluation will also serve as a
baseline for continued process and project improvements and
annual training improvements.
Executive Director Melissa Rockwell-Hopkins stated that
“Evaluating our performance is an essential component of our
ultimate goal which is to become the benchmark for campus
project delivery. To do this we need to ensure that we provide
timely, competitive and quality project services, as well as
measure and report on our progress.”
Other improvements previously made to this program will be
featured in the Plant Operations Spring Newsletter and can also
be accessed
online.
Continued Program Improvement: Facilities Management and
Facilities Planning and Construction will each complete a
published, annual report this year encompassing all projects
completed, deferred maintenance addressed, program improvements
completed, survey results and new program improvement targets
and resulting actions from the feedback received.
The evaluation forms and process documentation can be found
under the
Plant Operations Project Delivery webpage.
For questions related to this new program element, please
contact Melissa Rockwell-Hopkins, Executive Director of
Facilities Management, at 713-743-8750 or
mrockwel@central.uh.edu.
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