SERVICE REQUEST PROCESS IMPROVED FOR RESIDENTS
in need of facilities assistance will see noticeable
improvements to Fix-it service requests. Facilities Management
(FM) has streamlined its service request process to make it more
efficient and user-friendly for residential customers.
FM integrated two service request systems into one which will
increase operational productivity and prepare for a campus-wide
work management system overhaul in the future. Starting on April
1, residents who visit the
Fix-it Request website will be able to input all
required information onto one page rather than completing their
request through a series of steps. With the new online request
page, residents will also be able to provide more detail about
work needed which will allow for an expedited response from FM.
After a request has been made, residents will also now be able
to check on the status of their service request through a link
on the website or by calling the Facilities Service Center.
Residents will need to allow 24 hours for the submission to be
entered into the system. For emergency requests such as flowing
water or electrical outages, please immediately call FIXIT at
713-743-4948. All emergency requests will be responded to within
30 minutes to one hour. For non-emergency requests, FM strives
to have requests completed within 72 hours unless the request
requires extensive additional work.
Facilities Service Center hours are Monday through Friday from 7
a.m. - 10 p.m., Saturdays from 7 a.m. – 4 p.m., and Sundays from
12 p.m. – 8 p.m. To make a service request during FSC hours or
after hours, residents can call 713-743-4948 or submit a request