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SERVICE REQUEST PROCESS IMPROVED FOR RESIDENTS

 
Residents in need of facilities assistance will see noticeable improvements to Fix-it service requests. Facilities Management (FM) has streamlined its service request process to make it more efficient and user-friendly for residential customers.

FM integrated two service request systems into one which will increase operational productivity and prepare for a campus-wide work management system overhaul in the future. Starting on April 1, residents who visit the Fix-it Request website will be able to input all required information onto one page rather than completing their request through a series of steps. With the new online request page, residents will also be able to provide more detail about work needed which will allow for an expedited response from FM.

After a request has been made, residents will also now be able to check on the status of their service request through a link on the website or by calling the Facilities Service Center. Residents will need to allow 24 hours for the submission to be entered into the system. For emergency requests such as flowing water or electrical outages, please immediately call FIXIT at 713-743-4948. All emergency requests will be responded to within 30 minutes to one hour. For non-emergency requests, FM strives to have requests completed within 72 hours unless the request requires extensive additional work.

Facilities Service Center hours are Monday through Friday from 7 a.m. - 10 p.m., Saturdays from 7 a.m. – 4 p.m., and Sundays from 12 p.m. – 8 p.m. To make a service request during FSC hours or after hours, residents can call 713-743-4948 or submit a request online at http://fixit.housing.uh.edu/.