Meal Plan Terms & Conditions

Students residing in Moody Towers, the Quadrangle, Cougar Village I, Cougar Village II, and Cougar Place are required to purchase a meal plan. By signing up for a meal plan, you have confirmed that you reviewed and agree to the meal plan terms and conditions. To choose a mandatory meal plan, residential students should log into AccessUH and click on "My Housing". The mandatory meal plan you select in the Fall will be automatically selected for you in the Spring. To choose a voluntary meal plan, commuter students should log into AccessUH and click on "Cougar Card".

A. Requirements

  1. Participants must be an actively enrolled student with the University of Houston.
  2. All charges for Meal Plans or Cougar Cash Plans will be placed on the student's myUH account and will be subject to the same payment deadlines and penalties as other university charges.
  3. Participants are divided into two groups:
    1. Mandatory Participants: Residential students living in Moody Towers, the Quadrangle, Cougar Village I, Cougar Village II, and Cougar Place are contractually obligated by their Residential Services Agreement to be on a Residential Meal Plan. Mandatory participants are required to have a Residential Meal Plan each semester of the academic year; meal plans selected in the fall semester will be automatically selected for the spring semester.
    2. Voluntary Participants: All non-residential students, including students living in Bayou Oaks, Cambridge Oaks, Cullen Oaks and Calhoun Lofts can choose any Meal Plan offered. Meal plans for Voluntary participants are for the semester and students will need to select a Meal Plan each semester.

B. Meal Plan/Cougar Cash — Mandatory and Voluntary Participants

All Access, Lifestyle, and Block Plans provide meal swipes and an allotment of cougar cash based on the meal plan you select. All Cougar Cash Plans are also available.

Reusable To-Go Containers are available to students at both residential dining halls. UH Dining Services has eliminated all Styrofoam products from their operations in an effort to support environmental stewardship on campus. The reusable to go containers can be checked out one at a time with a valid Cougar Card. Once a to-go container is checked out, you must return it to either residential dining hall before you can check out another to-go container.

Mandatory Participants — Residential Student Meal Plan/Cougar Cash Options:

    1. All-Access 7 Plan allows you to eat at the Fresh Food Company and Cougar Woods. Access to the dining facilities is limited to one meal swipe every 30 minutes. The All-Access 7 Meal Plan is accessible Monday – Sunday. The All-Access 7 Plan expires at the end of each semester.
    2. Lifestyle 15 Plan (LS15) allows you to eat at the Fresh Food Company and Cougar Woods. Weekly meals will reset every Sunday; unused meals will not carry forward from week to week. The LS15 expires at the end of each semester.
    3. Lifestyle 160 Plan (LS160) allows you to eat at the Fresh Food Company and Cougar Woods. Meals on this plan carry forward from week to week until all meals have been used. The LS160 expires at the end of each semester.
    4. All Cougar Cash $1,400 can be used in all dining facilities managed by UH Dining Services, which includes but not limited to the retail venues in the University Center, University Center Satellite, and on campus convenience stores. Cougar cash can also be used at McAlister's Deli, Tealicious, Chinese Star, and Shasta's Cones and More. Cougar Cash cannot be used to purchase cigarettes or alcoholic beverages. Cougar Cash is non-refundable (see Cougar Cash Restrictions below). The following students are eligible for this plan:
      1. Junior, senior, and graduate residents living in Moody Towers, the Quadrangle, Cougar Village I, Cougar Village II, and Cougar Place.

Voluntary Participants — Commuter Student Meal Plan/Cougar Cash Options:

      1. All-Access 7 Plan allows you to eat at the Fresh Food Company and Cougar Woods. Access to the dining facilities is limited to one meal swipe every 30 minutes. The All-Access 7 Meal Plan is accessible Monday – Sunday. The All-Access 7 Plan expires at the end of each semester.
      2. Lifestyle 15 Plan (LS15) allows you to eat at the Fresh Food Company and Cougar Woods. Weekly meals will reset every Sunday; unused meals will not carry forward from week to week. The LS15 expires at the end of each semester.
      3. Lifestyle 160 Plan (LS160) allows you to eat at the Fresh Food Company and Cougar Woods. Meals on this plan carry forward from week to week until all meals have been used. The LS160 expires at the end of each semester.
      4. Block Meal Plans (20, 40, 80, 120) allow you to eat at the Fresh Food Company and Cougar Woods. Block meals carry forward from week to week until all meals have been used. Block meals expire at the end of each semester.
      5. Cougar Cash ($300, $500, $800, $1,000, & $1,400) can be used in all dining facilities managed by UH Dining Services, which includes but not limited to the retail venues in the University Center, University Center Satellite, Food Trucks, and on campus convenience stores. Cougar cash can also be used at McAlister's Deli, Tealicious, Chinese Star, and Shasta's Cones and More. Cougar Cash cannot be used to purchase cigarettes or alcoholic beverages. Cougar Cash is non-refundable (see Cougar Cash Restrictions below). The following students are allowed to choose any of the All Cougar Cash Plans:
        1. All non-residential students and students living in Bayou Oaks, Cambridge Oaks, Cullen Oaks, and Calhoun Lofts can choose any All Cougar Cash Plan offered.

C. Meal Plan/Cougar Cash Restrictions

      1. All-Access 7 meal plan holders are not allowed to share meal swipes with fellow students or guests. This meal plan comes with a designated number of guest swipes to be used for this purpose.
      2. Cougar Cash Balances will be forfeited after one year of inactivity
        1. Cougar Cash cannot be used to purchase cigarettes or alcoholic beverages.
        2. Cougar Cash Balances are non-refundable.
        3. Cougar Cash Balances continue to roll over from one semester to the next semester.
      3. Meal Plan and Cougar Cash participants are not allowed to transfer funds between any accounts.
      4. The Meal Plan and Cougar Cash accounts are separate accounts from your Flex account.
      5. Meal Plans and Cougar Cash Plans are non-refundable unless approved through the Meal Plan Petition process. Any refund is credited back to the student's myUH account and will be applied to any outstanding balances. There will be no cash refunds for closed Meal Plan or Cougar Cash accounts.

D. Cancellations

      1. No Shows/Pre-move in cancellations: Full Refund.
      2. Students residing in Moody Towers, Quadrangle, Cougar Village I, Cougar Village II, and Cougar Place who cancel their Residential Services Agreement by the Official Reporting Day (12th class day) will be charged for Meal Plan and Cougar Cash usage. Please visit the Cougar Card Office website for instructions on how to cancel your meal plan. Failure to cancel your selection will result in the full charges remaining on your myUH account.
      3. All non-residential students and students living in Bayou Oaks, Cambridge Oaks, Cullen Oaks, and Calhoun Lofts who cancel their meal plan or cougar cash plan by the Official Reporting Day (12th class day) will be charged for Meal Plan and Cougar Cash usage. Please visit the Cougar Card Office website for instructions on how to cancel your meal plan. Failure to cancel your selection will result in the full charges remaining on your myUH account.
      4. Students residing in Moody Towers, Quadrangle, Cougar Village I, Cougar Village II, and Cougar Place who cancel their Residential Services Agreement after the Official Reporting Day (12th class day) will be required to maintain their Meal Plan or Cougar Cash Plan for the remainder of the semester.
      5. All non-residential students and students living in Bayou Oaks, Cambridge Oaks, Cullen Oaks, and Calhoun Lofts who cancel their meal plan or cougar cash plan after the Official Reporting Day (12th class day) will be required to maintain their Meal Plan or Cougar Cash Plan for the remainder of the semester.
      6. All students who have withdrawn from the University will be required to provide official documentation from the University and submit a Meal Plan Petition and follow the process outlined below.

E. Meal Plan Petitions — Process and Guidelines

Students who are submitting a meal plan petition due to special dietary needs are required to submit documentation to verify eligibility. UH Dining Services will make every attempt to reasonably accommodate campus diners. Documentation must indicate a substantially limited ability to eat in the on-campus dining halls. Diagnosis, limitations, and severity, along with other specific information, should be documented according to the guidelines below.

Students with special dietary needs must meet with the UH Dining Services Registered Dietitian once per academic year. In the case of missing appointments with the dietitian, students are required to reschedule before the final ruling is made.

Meal Plan Petition Process

      1. Students may request one change to their Meal Plan or Cougar Cash Plan by the Official Reporting Day (12th class day). Any additional change or cancellation requests after the Official Reporting Day (12th class day) must be requested by submitting a Meal Plan Petition.
      2. All petitions will be reviewed by a committee comprised of University of Houston staff members and UH Dining Services staff members.
      3. Students will be notified of the decision within 15 business days after submitting their petition.

Meal Plan Petition Guidelines

      1. Students submitting a meal plan petition due to special dietary needs must meet with the UH Dining Services Registered Dietitian after submitting applicable medical documentation. Please note that medical documents submitted with the petition form may be reviewed by committee members; however, you may choose to bring your medical document when you meet privately with the dietitian. During the private counseling, foods routinely consumed and avoided as well as symptoms associated with the stated condition will be discussed. The UH Dining Services Registered Dietitian has a responsibility to maintain confidentiality of the evaluation and may not release any part of the documentation without the students informed and written consent, or a written release from the diagnosing professional. The dietitian, UH Dining Services Executive Chef, and a member of the UH Dining Services management team will meet with the student to determine the extent to which the student can be accommodated in the dining halls.
      2. Medical Documentation (if applicable)
        1. Professionals conducting assessments, rendering diagnoses, and making recommendations for appropriate accommodations for students must be qualified to do so.
        2. Examples of qualified medical professionals include board certified allergists, medical doctors, physician assistants, and/or nurse practitioners. Please note that documentation acceptance is at the discretion of the dietitian and documents from other health professionals may not be accepted.
        3. Medical or clinical diagnosis that requires a special dietary need must be identified by a licensed professional in the appropriate area of specialization.
        4. Clearly define the impact of the condition on the student's dietary needs.
        5. Severity factors of the dietary need must be stated.
        6. Meal plan petitions must be directly related to the individual's substantial limitation.
        7. Medical documentation must have been completed within three years of date of submission and review.
        8. All documents should be on letterhead, typed, dated, signed and otherwise legible.
        9. Documentation that is incomplete, does not specifically follow the guidelines above, or not specific may result in the denial of the student's request.
      3. Report to Auxiliary Services
          i. After all of the proper documentation has been received, the UH Dining Services Registered Dietitian will provide final recommendations to Auxiliary Services.

For more information regarding Mandatory Residential and Voluntary Commuter Meal Plans, contact the Cougar Card Office at (832) 842-2273 (CARD)

These Terms and Conditions are subject to change without notice.