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Meal Plan Terms & Conditions

Students residing in Moody Towers, Cougar Village I, Cougar Village II, and Cougar Place are required by the Residential Services Agreement to purchase a meal plan. By signing up for a meal plan, you have confirmed that you reviewed and agree to the meal plan terms and conditions. To choose a mandatory meal plan, residential students should log into AccessUH and click on the Cougar Card Online Services Module.

Meal plan selections made in the fall semester will carry over to the spring. Students who do not plan on having a meal plan for the spring semester must cancel their meal plan selection prior to the first day of the spring semester. This option is only applicable to commuter students and residential students who have canceled their housing agreement prior to the first day of the spring semester.

A. Requirements

a. Participants must be an actively enrolled student with the University of Houston.
b. All charges for Meal Plans or Cougar Cash Plans will be placed on the student’s myUH account and will be subject to the same payment deadlines and penalties as other university charges.
c. Participants are divided into two groups:
i. Mandatory Participants: Residential students living in Moody Towers, Cougar Village I, Cougar Village II, and Cougar Place are contractually obligated by their Residential Services Agreement to be on a Residential Meal Plan. Mandatory participants are required to have a Residential Meal Plan each semester of the academic year; meal plans selected in the fall semester will carry over to the spring semester.
ii. Voluntary Participants: Any other student, including students living in Bayou Oaks, Cambridge Oaks, Cullen Oaks and Calhoun Lofts can choose any Meal Plan offered.

B. Meal Plan/Cougar Cash – Mandatory and Voluntary Participants

Mandatory Participants – Residential Student Meal Plan/Cougar Cash Options:

a. 24/7 Platinum Meal Plan allows you to eat at the Moody Towers Dining Commons 24 hours a day each day of week and from 7 a.m. to 10 p.m. Monday through Friday, and 11 a.m. to 6 p.m. on Saturday and Sunday at Cougar Woods Dining Commons; it also includes an allotment of cougar cash and 30 guest day passes. Day passes allow the meal plan holder to invite a guest to dine at the dining commons for a 24-hour period. The meal plan holder must be present with the guest. The meal plan allows 1 meal exchange per day. Meal exchanges allow student to exchange a meal swipe for one meal at select UH Dining retail concepts. A complete list of locations accepting meal exchanges can be found online at the UH Dining website. Access to the dining facilities is limited to one meal swipe every 30 minutes. The 24/7 Platinum Meal Plan is accessible Monday – Sunday. The 24/7 Platinum Meal Plan expires at the end of each semester.
b. 24/7 Gold Meal Plan allows you to eat at the Moody Towers Dining Commons 24 hours a day each day of week and from 7 a.m. to 10 p.m. Monday through Friday, and 11 a.m. to 6 p.m. on Saturday and Sunday at Cougar Woods Dining Commons; it also includes an allotment of cougar cash and 10 Guest day passes. Day passes allow the meal plan holder to invite a guest to dine at the dining commons for a 24-hour period. The meal plan holder must be present with the guest. The meal plan allows 1 meal exchange per day. Meal exchanges allow student to exchange a meal swipe for one meal at select UH Dining retail concepts. A complete list of locations accepting meal exchanges can be found online at the UH Dining website. Access to the dining facilities is limited to one meal swipe every 30 minutes. The 24/7 Gold Meal Plan is accessible Monday – Sunday. The 24/7 Gold Meal Plan expires at the end of each semester.
c. 24/7 Silver Meal Plan allows you to eat at the Moody Towers Dining Commons 24 hours a day each day of week and from 7 a.m. to 10 p.m. Monday through Friday, and 11 a.m. to 6 p.m. on Saturday and Sunday at Cougar Woods Dining Commons; it also includes an allotment of cougar cash and 5 Guest day passes. Day passes allow the meal plan holder to invite a guest to dine at the dining commons for a 24-hour period. The meal plan holder must be present with the guest. The meal plan allows 3 meal exchanges per week. Meal exchanges allow student to exchange a meal swipe for one meal at select UH Dining retail concepts. A complete list of locations accepting meal exchanges can be found online at the UH Dining website. Access to the dining facilities is limited to one meal swipe every 30 minutes. The 24/7 Silver Meal Plan is accessible Monday – Sunday. The 24/7 Silver Meal Plan expires at the end of each semester.
d. 24/5 Bronze Meal Plan allows you to eat at the Moody Towers Dining 24 hours a day from Monday to Friday and 7 a.m. to 10 p.m. Monday through Friday Cougar Woods Dining Commons. The meal plan allows 1 meal exchange per week. Meal exchanges allow student to exchange a meal swipe for one meal at select UH Dining retail concepts. A complete list of locations accepting meal exchanges can be found online at the UH Dining website. Access to the dining facilities is limited to one meal swipe every 30 minutes. The 24/5 Bronze Plan is accessible Monday – Friday. The 24/5 Bronze Meal Plan expires at the end of each semester.
e. Cougar Choice 150 allows you to eat at the Moody Towers Dining Commons and Cougar Woods Dining Commons; it also includes an allotment of cougar cash. The Cougar Choice 150 is available to juniors, seniors, and graduate students only. Freshmen and sophomore residents and commuters may not purchase this plan. Meals on this plan carry forward from week to week until all meals have been used. The Cougar Choice 150 expires at the end of each semester. Meal exchanges at select UH Dining retail concepts are not included in this plan.

Voluntary Participants – Commuter Student Meal Plan/Cougar Cash Options:

a. Cougar Cash ($250, $500, & $1,200, $1650) can be used in all dining facilities managed by UH Dining Services, which includes but not limited to the retail venues in the Student Center, Student Center Satellite, Food Trucks, and at campus convenience stores. Cougar cash can also be used at McAlister’s Deli, Tealicious, and Shasta’s Cones and More. Cougar Cash cannot be used to purchase any tobacco products or alcoholic beverages. Cougar Cash is non-refundable (see Cougar Cash Restrictions below). The following students are allowed to choose any of the All Cougar Cash Plans:

i. All non-residential students and students living in Bayou Oaks, Cambridge Oaks, Cullen Oaks, and Calhoun Lofts can choose any All Cougar Cash Plan offered

b. Block 100 Meal Plan allows you to eat at the Moody Towers Dining Commons and Cougar Woods Dining Commons; it includes an allotment of Cougar Cash. The Block 100 Meal Plan is available to freshman, sophomore, junior, senior, and graduate commuter students; this plan is not available to residential students. Meals on this plan carry forward from week to week until all meals have been used. The Block 100 Meal Plan expires at the end of each semester. Meal exchanges at select UH Dining retail concepts are not included in this plan.
c. Block 50 Meal Plan allows you to eat at the Moody Towers Dining Commons and Cougar Woods Dining Commons; it includes an allotment of Cougar Cash. The Block 50 Meal Plan is available to freshman, sophomore, junior, senior, and graduate commuter students; this plan is not available to residential students. Meals on this plan carry forward from week to week until all meals have been used. The Block 50 Meal Plan expires at the end of each semester. Meal exchanges at select UH Dining retail concepts are not included in this plan.

C. Meal Plan/Cougar Cash Restrictions

a. All 24/7 and 24/5 meal plan holders are not allowed to share meal swipes with fellow students or guests. This meal plan comes with a designated number of guest swipes to be used for this purpose.
b. Cougar Cash Balances will be forfeited after one year of inactivity
i. Cougar Cash cannot be used to purchase any tobacco products or alcoholic beverages.
ii. Cougar Cash Balances are non-refundable.
iii. Cougar Cash Balances continue to roll over from one semester to the next semester.
c. Meal Plan and Cougar Cash participants are not allowed to transfer funds between any accounts.
d. The Meal Plan and Cougar Cash accounts are separate accounts from your Flex account.
e. Meal Plans and Cougar Cash Plans are non-refundable unless approved through the Meal Plan Petition process. Any refund is credited back to the student’s myUH account and will be applied to any outstanding balances. There will be no cash refunds for closed Meal Plan or Cougar Cash accounts.

D. Cancellations

a. No Shows/Pre-move in cancellations: Full Refund.

b. Students residing in Moody Towers, Cougar Village I, Cougar Village II, and Cougar Place facilities who cancel their Residential Services Agreement by the 12th Class Day will be charged for Meal Plan and Cougar Cash usage; a daily rate charge may apply. Failure to cancel your selection by the 12th class day will result in the full charges remaining on your myUH account.

c. All students who have withdrawn from the University will be required to provide official documentation from the University and submit a Meal Plan Petition and follow the process outlined below.

d. Students that are granted a meal plan cancellation after the 12th Class Day will be required to pay a $250 cancellation fee.

E. Meal Plan Petitions – Process and Guidelines

Students who are submitting a meal plan petition due to special dietary needs are required to submit documentation to verify eligibility. UH Dining Services will make every attempt to reasonably accommodate campus diners, documentation must indicate a substantially limited ability to eat in the on-campus dining commons. Diagnosis, limitations, and severity, along with other specific information, should be documented according to the guidelines below.

Students with special dietary needs must meet with the Campus Dietitian as part of the meal plan petition process. In the case of missing appointments with the dietitian, students are required to reschedule before the final ruling is made. Failure to show to a scheduled appointment with the Campus Dietitian will result in an automatic petition denial.

Meal Plan Petition Process

a. Students may request one change to their Meal Plan or Cougar Cash Plan by the Official Reporting Day (12th class day). Any additional change after the Official Reporting Day (12th class day) or cancellation requests must be requested by submitting a Meal Plan Petition.
b. All petitions will be reviewed by a committee comprised of University of Houston staff members and UH Dining Services staff members.
c. Students will be notified of the decision within 15 business days after submitting their petition.
d. Approved meal plan petitions are effective for the full academic year.
e. Petition approvals and recommendations are a one-time exception per student. Students granted an approval or are given accommodations based on recommendations from the meal plan petition committee will be required to maintain a meal plan for the next academic year if they decide to reside on campus at Cougar Place, Cougar Village 1, Cougar Village 2, or Moody Towers.

Meal Plan Petition Guidelines

a. Students submitting a meal plan petition due to special dietary needs must meet with the UH Dining Services Registered Dietitian after submitting applicable medical note. During the private counseling with the Campus Dietitian, foods routinely consumed and avoided as well as symptoms associated with the stated condition will be discussed. The UH Dining Services Registered Dietitian has a responsibility to maintain confidentiality of the evaluation. The dietitian, UH Dining Services Executive Chef, and UH Dining Services management team will meet with the student to determine the extent to which the student can be accommodated in the dining commons.
b. An Auxiliary Services representative will contact the student via email to coordinate a meeting with the UH Dining Services Dietitian. If the student does not respond to the meeting request within 5 business days or fails to attend a scheduled meeting without notifying Auxiliary Services, the meal plan petition will be denied.
c. Medical Documentation (if applicable)
i. Professionals conducting assessments, rendering diagnoses, and making recommendations for appropriate accommodations for students must be qualified to do so.
ii. Examples of qualified medical professionals include board certified allergists, medical doctors, physician assistants, and/or nurse practitioners. Please note that documentation acceptance is at the discretion of the dietitian and documents from other health professionals may not be accepted.
iii. Medical or clinical diagnosis that requires a special dietary need must be identified by a licensed professional in the appropriate area of specialization.
iv. Clearly define the impact of the condition on the student's dietary needs.
v. Severity factors of the dietary need must be stated.
vi. Meal plan petitions must be directly related to the individual's substantial limitation.
vii. All documents should be on letterhead, typed, dated, signed and otherwise legible.
viii. Documentation that is incomplete, does not specifically follow the guidelines above, or not specific may result in the denial of the student's request.

d. Report to Auxiliary Services

i. After all of the proper documentation has been received, the Campus Dietitian with UH Dining Services will provide final recommendations to Auxiliary Services.

For more information regarding Mandatory Residential and Voluntary Commuter Meal Plans, contact Auxiliary Services at (832) 842-9053.

These Terms and Conditions are subject to change without notice.

Updated: June 2018