Information Technology (IT) provides computing and network support for faculty, staff and students at the University of Houston.
Students can get computer accounts that allow them access to electronic mail, application software packages and the Internet. Students may also be issued accounts that allow them remote access to the campus network.
IT provides the following accounts to UH students:
Electronic Mail: Accounts are available for using electronic mail (E-mail) through Web browsers and E-mail client software.
Windows CougarNet Accounts: This account provides authorization to gain access and personal space on a CougarNet server.
Instructional: This account is for teaching assistants or for classes requiring a computer account for WebCT, Web-based course tools, or other instructional purposes.
Proper identification and proof of enrollment must be presented before an account can be issued. For help with any of these resources, IT computing support includes free training courses, online documentation and a team of consultants, accessible via electronic mail, by telephone, or in person.
Walk-up services: Main location in room 116 PGH (Phillip Guthrie Hoffman Hall), Monday through Friday, from 8:00 a.m. to 8:00 p.m. Also, we have various store front locations throughout campus such as room 58 located in the basement of the M.D. Anderson Library, Sunday through Saturday, 24 hours a day, 7 days a week. *NOTE: access via the back entrance to the library, across from the University Center. We are also conveniently located in the first floor of the M.D. Anderson Library, IT Support Center area, from 8:00 a.m. to 8:00 p.m. and in room 15 of the Moody Towers, Monday through Friday, from 8:00 a.m. to 4 p.m.
Phone support is available 24 hours a day, 7 days a week (except University holidays) by callling 713-743-1411.
Email support is available through email@example.com<mailto:firstname.lastname@example.org>, 24 hours a day, 7 days a week (except University Holidays)..
AskShasta is a dynamic FAQ system designed to provide quick answers to common questions. You can ask computing and non-computing questions, and if you don’t find the answer to your specific question, just hit the "E-mail a Question" tab and receive a response, usually within 24 hours.
To access AskShasta, go to www.uh.edu/askshasta.
The IT Support Center Online is another way to ask questions. To request online support, visit www.uh.edu/infotech/help.
Walk-up, phone, and E-mail support is provided by the IT Support Center. Located in room 58 of the M.D. Anderson Library. NOTE: access is via the back entrance to the library, across from the University Center.
At the IT Support Center, consultants are available to assist with computing problems Monday through Friday, from 8:00 a.m. to 8:00 p.m.
Phone support is available 24 hours a day, 7 days a week (except University holidays) by calling 713-743-1411, and E-mail support is available through email@example.com.
IT supports High Performance Computing (HPC) by way of the Research Computing Center (RCC). The RCC is a University resource open to anyone engaged in computational research. The RCC houses both IT-managed and departmental-hosted systems Among the customers supported are TLCC, TIMES, IDIA, and a number of independent departments and researchers. For information, visit http://rcc.uh.edu.
To acquaint users with UH computing resources, IT Training offers a variety of free computer training courses as well as free access to over 2,800 online eLearning courses and over 7,500 online books (referenceware).
To enroll (register) for a class or to get more information, visit www.uh.edu/ittraining.
Information about IT services available from Information Technology is available on the IT Web site at www.uh.edu/infotech/services.
Computers are also available at UH off-campus sites for student use. Call:
for hours and availability.
Catalog Publish Date: August 21, 2009
This Page Last Updated: August 25, 2009
This Archive Captured: December 21, 2009